As part of improving Central Coast Council’s water and sewer services, a new water and sewer Customer Charter has been developed in partnership with the community. A Customer Complaints Management Framework has also been developed to complement the Charter, with a focus on better outcomes for our customers. 

Commencing on 27 July 2023, the Customer Charter and Customer Complaints Management Framework will be on public exhibition though Council’s Your Voice Our Coast website for 28 days as part of the final stages of an extensive community engagement program.

Council’s Director Water and Sewer, Jamie Loader said the “Charter demonstrates our service commitments to the community, shared rights and responsibilities including service standards and complaints management. It has been developed with the community based on the needs of the community”.

The easy-to-read documents include a Customer Charter Summary and Council’s Water and Sewer Complaints Management Framework for prioritising and responding to our customers. 

“We value the community’s engagement with Council in developing these new mutual commitments for water and sewer services as we deliver on our promise to listen to our customers,” said Mr Loader.

Council Administrator, Rik Hart said the Customer Charter and Customer Complaints Management Framework demonstrate Council’s continued commitment to its customers and operating in the best interest of the whole community.  

“This is a collaborative effort, and Council values the opportunity to hear directly from the Central Coast community. I encourage community members to offer their feedback in the final stages of this project.”

Customers have until Wednesday 23 August to give their feedback. The community can have their say and register for project updates at yourvoiceourcoast.com/communitycharter. 

ENDS