In a continuation of Central Coast Council’s commitment to the community to be accountable and transparent in its progress to improve water and sewer services, Council has delivered an update on the Water and Sewer Delivery Plan 2022-2026.

The bi-annual report highlights the key achievements across July to December 2023 under three focus areas: accountability, asset management and community engagement.

Council Director for Water and Sewer Jamie Loader said the report provides water and sewer customers and the community with insights into the performance and progress of Water and Sewer services.

“Council adopted the Delivery Plan in 2022 as a promise to work collaboratively with the community to improve water and sewer performance. The report update reflects the various stages of projects across our three focus areas.

“Asset management plans are on track for completion by June 2024 ensuring Council provides reliable water and sewer services meeting customer expectations. This includes commencement of Somersby Water Treatment Plant’s condition and performance audit. This is essential work to enable upgrades to Mardi Water Treatment Plant supporting water security for the future.

“Achievements during the reporting period also include delivering Council’s first Water and Sewer Customer Charter with a focus on better outcomes for customers, developed with the community. The Charter, complemented by a refined Customer Complaints Management Framework, was adopted by Council in September 2023.

“We will continue to work across our focus areas throughout 2023-2024 with our next update provided mid-year,” Mr Loader said.

Of the designated actions for the 2023 -2024 period, four actions have been completed, five are in progress and on track, one is in progress and delayed, and two are yet to commence.

Council Administrator Rik Hart welcomed the Water and Sewer Delivery Plan 2022-2026 progress report.

“The progress report enhances Council’s transparency of the operation of Council’s water and sewer services and maintains our promise to listen and deliver on our customer expectations,” Mr Hart said.

The Water and Sewer Delivery Plan 2022-2026 progress report for the period July – December 2023 is available on Council’s website.

To read the report search ’Water and Sewer Delivery Plan’ at centralcoast.nsw.gov.au

ENDS