Central Coast Council has unveiled a new and enhanced online customer service centre for the community.

Council’s Director Connected Communities, Julie Vaughan said the updated platform was part of Council’s commitment to continually improve customers' experience.

“Online is another way that customers can engage and inform Council of what is occurring in their homes and in their neighbourhoods,” Ms Vaughan said.

“We have made it a priority to improve our online customer services to ensure that every engagement that the community has with us is easy and simple.

“We want to get the experience right, so we have simplified the process to allow users to submit a request from anywhere at any time.

“The new and improved online customer service centre provides more self-service options when lodging a request, and can assist customers to find information and tips on how to resolve their issue quickly and easily.

“Once registered, users can track and view any updates to their service requests via the online service centre.”

Mayor Lisa Matthews said the new platform is a win for the community, making initial business with Council more streamlined.

“The online customer service centre is one of many services that Council has recently changed after listening to our customers about their experience, including the new Planning Portal for development applications.  

“I encourage residents and the community to utilise the online service to submit any customer service enquiries, provide feedback or report any issues that you would like Council to action.”

To access Council’s Online Customer Service Centre, click on ‘Report an issue’ at centralcoast.nsw.gov.au