Central Coast Council’s bi-annual Water and Sewer Delivery Plan Progress Report (January–June 2024) and Annual Water and Sewer Performance Report 2023-2024 are now available on Council’s website, providing detailed results and insights across areas of accountability, customer engagement and asset management. 

Council's Director Water and Sewer, Danielle Hargreaves said that the reports highlight progress at the halfway point in Council's four-year Independent Pricing and Regulatory Tribunal (IPART) pricing determination, which concludes in June 2026.

“This is a significant reporting milestone midway during our current Determination. Results indicate that while there's still more to accomplish, solid progress is being made as we continue to work towards meeting our customers’ water and sewer service expectations,” Ms Hargreaves said.

“Daily, Council delivers 85 million of litres of water to over 150,000 homes and businesses and treats 87 million litres of sewage. Despite challenges in provisioning our services including recruiting a specialist workforce, we have remained agile and dedicated to serving our community."

Council’s extensive ongoing community engagement work is vital for shaping the reports and the work that it delivers. Across the past twelve months the community has reviewed Council’s Water and Sewer performance and targets.

“Our community’s review will further guide the future direction and financial planning of these services as we continue to adjust and advance our services to align with our community’s values and expectations,” Ms Hargreaves said.  

"In listening to our community, the 2024 Annual Water and Sewer Performance Report also introduces highlight stories from throughout the reporting period and includes a customer survey that continues Council's effort to better understand customer preferences and expectations. We thank our community for their continued feedback on our water and sewer services.” 

2023-2024 Annual Water and Sewer Performance Report reveals progress across water quality and water pressure complaints, sampling results, water main breaks, and duration of unplanned outages. However, the results also indicate that there’s additional work to be done on the number of unplanned water supply outages, sewer main breaks and water losses from water mains, reservoirs and customers connections.

The bi-annual Delivery Plan Progress Report demonstrates consistent, steady work towards meeting the obligations outlined in the 2022-2026 Delivery Plan. Of the twelve total actions for this reporting year, eleven are completed and one is delayed but in progress.

Council Mayor, Lawrie McKinna welcomed the reports acknowledging Council’s ongoing accountability to the community.

“Both Council’s Water and Sewer’s bi-annual Delivery Plan Progress Report and Annual Performance Report are designed to provide a clear picture of Council’s performance, areas for improvement, and successes in water and sewer services," Mayor McKinna said.

"These reports highlight Council’s dedication to implementing feedback and transparency with our community in an ongoing effort to meet customer expectations.”

To read the reports search ‘Water and Sewer Performance Report and Delivery Plan Update’ at centralcoast.nsw.gov.au