Central Coast Council is dedicated to providing water and sewer services that cater to our community's needs. In line with Council’s commitment to enhance performance, accountability, and transparency, Council adopted the Water and Sewer Delivery Plan for 2022–2026.

Central Coast Council Director Water and Sewer, Danielle Hargreaves said listening to the community is central to achieving the Plan’s objectives.

“In 2024, engagement activities delivered by our directorate provided valuable insights into what matters most to its customers,” Ms Hargreaves said.

“These insights will shape future investment decisions for the next IPART pricing proposal (2026–2031). Customer preferences will also inform Council’s upcoming Water and Sewer Masterplan.”

To build trust as a service provider, Council is embedding the newly sourced water and sewer community priorities into key areas of its operations, including:  
•    service levels
•    asset management 
•    long-term strategic planning
•    expenditure forecasts approach
•    future engagement approach
•    education programs.

Also in response to customer feedback, Council published a customer-defined Water and Sewer Performance Report in November 2024.

Meanwhile, Council’s recent Water and Sewer Quarterly Performance Report update shows strong results across October to December 2024, particularly in reducing service interruptions.  

Council’s water main renewal program is effectively reducing water service interruptions caused by ground movement and pipe breakages during wet weather events. Notably, unplanned water interruptions decreased significantly over the quarter, with the number of impacted properties dropping by 68% – from 1,665 in October to just 519 in December.

Central Coast Council Mayor, Lawrie McKinna said Council remains committed to delivering reliable, customer-focused water and sewer services that meet the needs of our growing community.

“I hope many in the community will provide us with feedback as part of our Water and Sewer 2025 community engagement activities. The community’s voice will shape Council’s strategic decision-making and align services with the community’s preferences as it relates to service quality, reliability, and costs.”  
 
Learn about Council’s water and sewer services progress, achievements and challenges, search ‘water and sewer performance reports and delivery plan’ at centralcoast.nsw.gov.au

ENDS

Image caption: A Central Coast Council Water and Sewer staff person talking with community members at Mangrove Creek Dam Visitor Centre.