Central Coast Council has identified the top priorities for its water and sewer services, as outlined in 2024 Community Engagement Outcomes Report recently published on Council’s website.

Council’s Director of Water and Sewer, Danielle Hargreaves said the community driven insights will play a key role in shaping services and guiding financial planning, including the 2026-2031 IPART water pricing submission.

“Over the past year, we’ve engaged with our community to better understand their values and expectations of our water and sewer services. This feedback has highlighted key focus areas that will support delivering a customer-centric service to our community.”

Key focus areas identified in order of community preference, are good quality water and quality sewage treatment, reliable service, affordability, environmental focus, effective planning and transparency of information.

“This recent engagement with the community also specifically acknowledged the unique challenges faced by businesses who consume the most water on the Central Coast.

“We are immensely grateful to our community for their ongoing participation and invaluable feedback. This report captures the voices and perspectives of a broad cross-section of our community, gathered through surveys, pop-up events, deliberative forums, an online ideas wall and targeted discussions with our diverse business community.“ Ms Hargreaves said.

Council Mayor, Lawrie McKinna said the recent community engagement highlights Council's commitment to provide a community-centric water and sewer service, focused on preserving our environment and maintaining the live-ability and wellbeing of the Central Coast community.

“Water and sewer are critical services, and their management and usage are a shared responsibility between the Council and its customers. The top priorities and other findings in the 2024 Community Engagement Outcomes Report will support Council to make decisions in the best interest of the whole community,” Mayor McKinna said.

The Report insights will inform the next stage of engagement which will focus on exploring service levels, impacts on future water billing and balancing customer’s preferred service levels with the associated delivery costs.

Read the 2024 Community Engagement Outcomes Report and a summary report which condenses the extensive feedback, search ‘Community Engagement Outcomes Report’ at yourvoiceourcost.com

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