We are committed to continuous improvements with how we serve our customers to ensure each interaction with Council is easy, simple and delivers a consistently positive customer experience.

We have listened to our community and the message is clear – we need to make interactions with Council as simple and easy as possible, whichever way you want to contact us

Our promise to the community is to improve our customer experience by providing:

1. accessible information provided in a way that our community can understand
2. friendly, professional and well-trained staff
3. staff with access to resources and answers to your enquiry

We highly value community feedback as we strive to improve how we service our community and this beautiful region. You’re invited to tell us how we are going so we can measure where we are at and use your feedback for continuous improvement.

A new web page has been developed, which includes the Customer Experience Charter and our policy framework which is presented to help the community easily understand how to conduct business with Council

If you have interacted with Council customer services recently, we invite you to provide your feedback on the experience and are encouraged to have their say on what can be done for improvement. 

Read all about this improvement program.