Council adopted its Water and Sewer Community Engagement and Education Strategy at its Ordinary Council meeting on 28 November 2023.

The Strategy sets out how Water and Sewer will engage, communicate, educate and continue to improve its services, while building trust with customers and the community.

Council’s Director of Water and Sewer, Jamie Loader said the Strategy is central to enhancing engagement with our customers and the community, which was also a recommendation by the Independent Pricing and Regulatory Tribunal (IPART).  

“This Strategy continues our focus of placing the customer at the centre of everything Council does to deliver on today’s water and sewer needs and prepare for the future.

“The Strategy will be regularly reviewed to ensure it is adapted to respond to emerging changes in service delivery.” Mr Loader said.

Council Administrator Rik Hart said community engagement is key to delivering on Council’s promise to listen to our customers.

“The Water and Sewer Community Engagement and Education Strategy reflects our commitment to work with the community to improve services that meet the expectations of customers.” Mr Hart said.

To view the Strategy search ‘Water and Sewer Community Engagement and Education Strategy’ at centralcoast.nsw.gov.au.

ENDS