Central Coast Council Water and Sewer is continuing to work with the community collecting feedback to help improve our water and sewer services.

On 9-10 May, Council will engage in further community consultations at Wyong and Gosford, building on insights provided during the first round of consultations held in March. This second phase will examine customer satisfaction levels of Council’s water and sewer services and prioritise customer values provided by participants during the first phase of consultations.

Another forum theme will be the consideration of mutual commitments and responsibilities between Central Coast Council Water and Sewer and the community. This will help form the basis of Council’s new Water and Sewer Customer Charter, in addition to shaping Central Coast Council Water and Sewer's future service levels and educational campaigns.

Council’s Director of Water and Sewer, Jamie Loader said the involvement in the second phase of consultations included those who were recruited to take part in the previous round of consultations.

“This provides an opportunity to build on the themes highlighted in phase one and ensures broad feedback is captured by including representation from young people, Aboriginal and Torres Strait Islander People, and people with a diverse cultural or linguistic background.

“The forums in phases one and two are supplemented with focus groups with representatives from difficult to reach audiences. This ensures a fair and holistic approach to community engagement, so all perspectives from our community will be considered in our future planning.

“We have also had in-depth conversations with large businesses who have higher water usage to receive insights into the needs and desires of water and sewage services of the business and commercial sector.

“Feedback will not only help Central Coast Council Water and Sewer understand the service expectations of our community but will also help us define our promise to our customers including service delivery, and how we are performing in delivering on these promises,” said Mr Loader.

Council Administrator, Rik Hart said community feedback is essential to ensuring that our customers are at the centre of everything Council does.

“Council is listening to the unique and diverse groups of people that make up the Central Coast to ensure Council’s Water and Sewer invests in the needs and priorities of our community.

“Phase three will include a survey which will be open to the public in June. This is an opportunity for all Central Coast residents and businesses to share their feedback about Council’s water and sewer services,” Mr Hart said.

Learn more on Council’s website, visit yourvoiceourcoast.com/waterservices

ENDS