Central Coast Council Water and Sewer is seeking feedback from Central Coast residents and businesses about Council’s water and sewer services.

The community is encouraged to share their feedback in an online survey which was launched on Council’s website on Monday, 5 June. 

Community participation will help identify Council’s water and sewer key focus areas moving forward. 

Greater participation in the survey will ensure that Council’s water and sewer services and investment are focussed towards the areas that our customers and community values most.

The survey is the third and final phase of the current community consultation, however Council will continue to engage with the community into the future. 

Phases one and two consisted of face-to-face forums and focus groups. This made sure that participation included a broad representation of people. This final phase is an opportunity for all Central Coast water residents to have their say.

The survey will confirm the values and outcomes determined from the earlier phases. It will also help define the upcoming information and performance metrics that we will share with our community. 

Council will gain clarity on customer preferences in how they want to receive water and sewer information, including preferred frequency of communications.

The community engagement is part of Council’s ongoing commitment to work closely with the community and ensure that we continue to act with transparency and accountability.

We value the contribution made by our community in helping us form the future of Council’s water and sewer services. 

The community consultation is informing the development of Council’s new Water and Sewer Customer Charter outlining the responsibilities between Central Coast Council and our customers. 

The water and sewer engagement project continues Council’s collaboration with community that began in 2021, underpinning the previous proposal delivered to the Independent Pricing and Regulatory Tribunal (IPART). IPART are responsible for setting fair prices for water, sewerage and stormwater drainage and holding water authorities accountable for their services.

The survey opens on Monday, 5 June and will close Monday, 3 July.

To have your say visit yourvoiceourcoast.com/waterservices